Refund Policy

Precious Surprise sells digital wellness resources, physical supplement products, and may offer other physical products such as print-on-demand apparel or gift items.

We want our customers to feel confident when ordering from us. Please review this Refund Policy carefully before making a purchase.

Contact Information

For refund, return, replacement, cancellation, or order issue requests, please contact us at:

info@precioussurprise.com

Please include your order number, the email address used at checkout, and a clear description of the issue.

Digital Products

Digital products may include ebooks, guides, downloads, templates, educational resources, or other electronically delivered materials.

Because digital products are delivered electronically and cannot be physically returned, all digital product sales are final once the product has been delivered, accessed, downloaded, or emailed to the customer.

If you experience a technical issue accessing a digital product, please contact us at info@precioussurprise.com so we can help resolve the issue.

Physical Supplement Products

For safety and quality reasons, opened supplement products cannot be returned unless there is a product defect, damage, wrong item received, or another verified order issue.

Unopened supplement products may be eligible for return or refund if you contact us within 30 days of delivery.

To be eligible, the supplement product must be unopened, unused, sealed, and in its original packaging.

We reserve the right to deny returns or refunds for supplement products that have been opened, used, altered, damaged after delivery, returned without approval, or submitted outside the eligible return window.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing items, please contact us at info@precioussurprise.com within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Photos of the product, packaging, and shipping label when applicable

Once reviewed, we may offer a replacement, refund, store credit, or another appropriate resolution depending on the issue.

Print-on-Demand Products

Precious Surprise may offer print-on-demand products such as apparel, accessories, or gift items.

Print-on-demand products are made to order and are generally not eligible for return, refund, or exchange due to size selection, color preference, buyer’s remorse, or change of mind.

Print-on-demand items may be eligible for replacement or refund if the item arrives damaged, defective, incorrect, or has a verified production or printing error.

Customers must contact us within 7 days of delivery with photos of the issue, the packaging, and the shipping label when applicable.

Returns Must Be Approved First

Please contact us before sending any product back.

Items returned without prior approval may not be accepted or refunded.

If a return is approved, we will provide instructions on where and how to send the item.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error, a defective item, a damaged item, or an incorrect item received.

Original shipping charges are generally non-refundable unless the refund is due to our error or a verified order issue.

Refund Processing

If a refund is approved, it will be processed back to the original payment method when possible.

Please allow time for your bank, card provider, or payment processor to post the refund to your account.

Processing times may vary depending on your financial institution.

Cancellations

Orders may not be able to be canceled once they have been submitted, processed, fulfilled, or shipped.

If you need to request a cancellation, contact us as soon as possible at info@precioussurprise.com.

We cannot guarantee that a cancellation can be completed once processing has begun.

If an order cannot be shipped, or if a shipping delay requires cancellation, we may cancel the order and issue a refund for the unshipped item as required.

Exchanges

We do not guarantee exchanges for all products.

If an item is eligible for exchange due to damage, defect, wrong item received, or another verified order issue, we will provide instructions after reviewing your request.

Final Sale Items

The following items are generally final sale unless damaged, defective, incorrect, or affected by another verified order issue:

• Digital products after delivery, download, access, or email delivery

• Opened supplement products

• Used supplement products

• Print-on-demand products

• Clearance or promotional final-sale items

• Items returned without prior approval

Excessive or Fraudulent Claims

Precious Surprise reserves the right to deny refund, return, replacement, or exchange requests that appear excessive, abusive, fraudulent, incomplete, or inconsistent with this policy.

Product Results Disclaimer

Individual experiences with wellness products, educational resources, and supplement products may vary.

We do not guarantee specific health, wellness, weight loss, pain relief, sleep improvement, mobility improvement, energy improvement, digestive improvement, mood improvement, business income, financial outcome, or other personal results from any product.

Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease.

Policy Updates

Precious Surprise may update this Refund Policy from time to time. The version posted on our website at the time of purchase will apply to that purchase.

Contact

For refund or return questions, contact us at:

info@precioussurprise.com