Shipping Policy

Precious Surprise sells digital wellness resources, physical supplement products, and may offer other physical products such as print-on-demand apparel or gift items.

Please review this Shipping Policy before placing an order.

Shipping Cost

Shipping costs may vary by product, order size, shipping destination, carrier rates, and any current shipping promotions.

Any applicable shipping charges will be shown at checkout before payment is completed.

Digital Products

Digital products may include ebooks, guides, downloads, templates, educational resources, or other electronically delivered materials.

Digital products are delivered electronically after purchase. No physical item is shipped for digital-only purchases.

If you have trouble accessing a digital product after purchase, please contact us at info@precioussurprise.com with your order information.

Physical Supplement Orders

Physical supplement orders are typically processed within 2–3 business days, excluding weekends and holidays.

Once your order has been processed and shipped, tracking information will be sent to the email address used at checkout when available.

Processing times may vary during holidays, high-volume periods, product launches, supplier delays, or inventory delays.

Print-on-Demand Products

Precious Surprise may offer print-on-demand products such as apparel, accessories, or gift items.

Print-on-demand products are made to order and may require additional processing time before shipment. Processing and delivery timelines may vary by product, supplier, and destination.

Any product-specific shipping details will be listed on the product page when applicable.

Estimated Delivery Time

Estimated delivery times may vary depending on the carrier, destination, holidays, weather conditions, fulfillment volume, product type, and other circumstances outside of our control.

Most physical orders are estimated to arrive within approximately 4–7 business days after processing, but delivery times are estimates and are not guaranteed.

If an item has a longer processing or delivery timeline, that information may be listed on the product page or communicated to the customer when applicable.

Shipping Delays

We aim to process and ship orders within the timeframes stated in this Shipping Policy or on the product page.

If we learn that we cannot ship an order within the stated timeframe, we may contact you using the email address provided at checkout with an updated shipping estimate or available options.

If an order cannot be shipped, or if a shipping delay requires cancellation, we may cancel the order and issue a refund for the unshipped item as required.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout.

Precious Surprise is not responsible for orders delayed, lost, returned, or delivered to the wrong address due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at info@precioussurprise.com.

We cannot guarantee that changes can be made after an order has been submitted, processed, or shipped.

Lost, Damaged, or Missing Orders

If your order arrives damaged, appears lost, or is missing items, please contact us at info@precioussurprise.com with your order number.

For damaged items, please include photos of the product, packaging, and shipping label so we can review the issue.

Replacement, refund, or reshipment eligibility may depend on the order issue, product type, carrier status, documentation provided, and our Refund Policy.

Supplement Safety and Return Note

For safety and quality reasons, opened supplement products cannot be returned unless there is a product defect, damage, wrong item received, or another verified order issue.

Supplement return and refund eligibility is handled under our Refund Policy.

Returns and Refunds

Returns, refunds, replacements, and exchanges are handled according to our Refund Policy.

Please review our Refund Policy for full details about eligibility, timeframes, product condition requirements, and product-specific return rules.

Contact

For shipping questions, contact us at:

info@precioussurprise.com